hq117 Terms & Conditions

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and hq117 ("we", "us", "the Company", "hq117") governing your access to and use of the hq117 website located at hq117.net and all associated services, games, betting markets, and features offered thereon (collectively, the "Platform").

By accessing, registering on, or placing any bet or wager on the hq117 Platform, you unequivocally confirm that you have read, understood, and irrevocably agreed to be bound by these Terms in their entirety. If you do not agree to any provision contained herein, you must immediately cease using the hq117 Platform.

These Terms apply to all visitors, registered users, and players who access or use the hq117 Platform in any capacity, including via mobile browser or any other device. These Terms are effective as of the date of your registration or first use of the Platform, whichever occurs earlier.

Access to and use of the hq117 Platform is strictly restricted. To be eligible to register and use hq117, you must satisfy ALL of the following conditions at the time of registration and at all times during your use of the Platform:

• You must be a minimum of 21 years of age. This is a hard minimum and is non-negotiable. hq117 strictly enforces this requirement.
• You must be a natural person (not a corporation, trust, partnership, or other legal entity).
• You must have full legal capacity to enter into binding contracts under the laws applicable to you.
• You must not be registered on any self-exclusion list or gambling exclusion register.
• You must not be accessing the Platform from any jurisdiction in which online gambling is prohibited.
• You must not be an employee, director, officer, agent, or contractor of hq117 or any of its affiliates, subsidiaries, or associated companies.

To access the full suite of hq117 services, you are required to create a registered account. You agree to provide accurate, current, and complete information during the registration process and to update such information promptly if it changes. Providing false, misleading, or fraudulent registration information is a material breach of these Terms.

One Account Policy: Each player is permitted to maintain only one (1) hq117 account. Creating duplicate, multiple, or shared accounts for the purpose of claiming multiple bonuses, circumventing account restrictions, or for any other reason is strictly prohibited and constitutes a material breach of these Terms.

Account Credentials: You are solely responsible for maintaining the confidentiality and security of your hq117 login credentials, including your username and password. You must not share your credentials with any other person. hq117 will not be held liable for any loss or damage arising from your failure to maintain the security of your account.

You agree to notify hq117 support immediately via live chat or email if you become aware of any unauthorised access to or use of your hq117 account. hq117 reserves the right to treat all activity conducted under your account credentials as having been authorised by you unless you have previously notified us of a security breach.

• You must not permit any other person to access your hq117 account on your behalf.
• You must not access another player's hq117 account under any circumstances.
• You must ensure that your registered email address remains accurate and accessible at all times.
• You must complete identity verification (KYC) when requested by hq117 before withdrawals are processed.

hq117 accepts deposits in Pakistani Rupees (PKR) via the following supported payment methods: JazzCash, EasyPaisa, HBL bank transfer, UBL bank transfer, Meezan Bank transfer, Visa debit card, and Mastercard debit card. All deposits are processed in PKR with no currency conversion fees applied by hq117.

The minimum deposit amount at hq117 is PKR 200. There is no maximum single deposit limit unless otherwise notified to you by hq117 in writing or via account notification.

By depositing funds into your hq117 account, you confirm that:

• The funds being deposited are not the proceeds of any criminal or illegal activity.
• You are the rightful owner of the payment method being used for the deposit.
• The payment method is not registered in the name of a third party.
• You are not using the hq117 Platform as a mechanism for money laundering or financial crime.

hq117 reserves the right to perform enhanced due diligence checks on any deposit or series of deposits that it deems suspicious, unusual, or inconsistent with normal account activity. Deposits may be held pending verification in such circumstances.

hq117 processes withdrawal requests seven days a week. Withdrawals via JazzCash and EasyPaisa are typically processed promptly; bank transfer withdrawals via HBL, UBL, and Meezan Bank may take one to three business hours subject to banking system availability.

KYC Verification: Before processing your first withdrawal, hq117 requires you to complete a mandatory Know Your Customer (KYC) identity verification process. This process may include submission of one or more of the following documents:

• A valid government-issued photo identification document (e.g., CNIC, passport)
• Proof of address (e.g., recent utility bill, bank statement)
• Proof of payment method ownership (e.g., screenshot of registered mobile wallet)
• Any additional documentation reasonably requested by hq117's compliance team

hq117 reserves the right to withhold withdrawal processing until satisfactory KYC documentation has been received and verified. This is a regulatory requirement and applies to all players without exception regardless of deposit amount or account tenure.

hq117 reserves the right to delay or decline any withdrawal request that it has reasonable grounds to suspect is connected to fraudulent activity, bonus abuse, money laundering, or any other breach of these Terms.

hq117 offers a range of bonuses and promotions to registered players from time to time, including welcome bonuses, reload bonuses, free spins, cashback offers, and special event promotions. All bonuses are credited in PKR and are subject to the specific terms and conditions applicable to each individual promotion in addition to these general Terms.

Wagering Requirements: All bonuses issued by hq117 are subject to wagering requirements unless explicitly stated otherwise in the promotion terms. Wagering requirements specify the number of times the bonus amount (and in some cases the deposit amount) must be wagered before a withdrawal of bonus-derived funds can be processed.

• Wagering requirements must be satisfied within the validity period stated in the individual promotion terms.
• Different game types contribute at different rates toward wagering requirements — slot games typically contribute 100%, while live casino games may contribute at a reduced rate.
• hq117 reserves the right to modify wagering requirements on existing promotions with reasonable notice.
• Bonuses cannot be transferred between accounts or exchanged for cash outside of the standard wagering process.
• hq117 reserves the right to void bonuses and any associated winnings if bonus abuse, collusion, or system exploitation is detected.

All bets and wagers placed on the hq117 Platform are subject to the specific game rules and betting rules applicable to each product — casino games, live dealer tables, cricket betting, sports betting, and all other wagering products available on hq117.

hq117 reserves the right to void any bet or wager in the following circumstances:

• The bet was placed in error or as a result of a technical malfunction on the Platform.
• Odds, prices, or payouts were displayed incorrectly due to a system error (manifestly erroneous odds).
• The underlying event was cancelled, suspended, or abandoned.
• hq117 has reasonable grounds to believe the bet was placed fraudulently or as part of a collusive arrangement.
• The bet was placed by a player who is subsequently found to have been ineligible at the time of the wager (e.g., underage player).

In the event of a technical error during a live casino game session — including but not limited to disconnection, server failure, or rendering issues — hq117 will endeavour to resolve the outcome fairly using available game logs and server records. hq117's decision in such matters is final.

All casino game outcomes on hq117 are determined by certified Random Number Generator (RNG) software. The integrity of all RNG games is independently audited. hq117 does not manipulate game outcomes and players accept that randomness is an inherent characteristic of the games offered.

The following conduct is strictly prohibited on the hq117 Platform. Engaging in any prohibited conduct constitutes a material breach of these Terms and may result in immediate account suspension, forfeiture of balances, and reporting to relevant authorities:

• Using automated software, bots, scripts, or artificial intelligence tools to interact with the Platform or place bets.
• Exploiting software errors, bugs, or technical vulnerabilities in any hq117 game or system.
• Engaging in collusion, match-fixing, or any form of coordinated play designed to guarantee outcomes.
• Using the Platform for money laundering, financial crime, or any other illegal purpose.
• Creating multiple accounts or sharing accounts with another person.
• Providing false identity or age information during registration or KYC verification.
• Harassing, threatening, or using abusive language toward hq117 staff or other platform users.
• Accessing the Platform from a jurisdiction where online gambling is prohibited by applicable law.
• Attempting to reverse-engineer, decompile, or copy any part of the hq117 Platform.

hq117 is committed to providing a safe and responsible gaming environment for all registered players. The Platform offers a comprehensive suite of responsible gaming tools that are available to every registered account holder at no cost and without the need to contact customer support for standard limit settings.

Available responsible gaming tools on hq117 include:

• Deposit Limits: Set daily, weekly, or monthly deposit caps directly from your account settings. Reductions take immediate effect; increases are subject to a cooling-off period.
• Loss Limits: Set maximum net loss thresholds per day, week, or month to control your expenditure on the Platform.
• Session Time Reminders: Configure alerts to notify you when you have been playing for a set duration.
• Reality Checks: Receive periodic on-screen notifications reminding you of your session duration and net gaming position.
• Self-Exclusion: Temporarily or permanently exclude yourself from accessing the hq117 Platform. Self-exclusion takes effect immediately and suspends your account for the chosen period.
• Account Cooling-Off: Take a short break from gaming by activating a temporary account suspension of 24 hours, 7 days, or 30 days.

hq117 operates under an international gaming licence that mandates compliance with responsible gaming standards. Our responsible gaming programme is aligned with internationally recognised guidelines for player protection and harm minimisation.

All content on the hq117 Platform, including but not limited to the hq117 name, logo, game graphics, interface design, software, text, images, audio, video, and all other materials (collectively, "Content"), is the exclusive intellectual property of hq117 or its licensors and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your personal, non-commercial gaming purposes in accordance with these Terms. This licence does not include any right to:

• Copy, reproduce, distribute, or publicly display any Content from the hq117 Platform.
• Modify, create derivative works of, or commercially exploit any Content.
• Use any hq117 trademark, logo, or branding in any way without prior written consent from hq117.
• Frame or mirror any portion of the hq117 Platform on any other website.

Any unauthorised use of hq117 intellectual property may result in legal action being taken against the infringing party.

The hq117 Platform is provided on an "as is" and "as available" basis. hq117 makes no warranties, express or implied, regarding the reliability, accuracy, completeness, or uninterrupted availability of the Platform or its content.

To the fullest extent permitted by applicable law, hq117 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the Platform, including but not limited to:

• Loss of profits, revenue, or expected winnings.
• Loss of data or interruption of service due to technical issues.
• Damages arising from reliance on any information displayed on the Platform.
• Any third-party conduct on or through the Platform.

hq117's aggregate liability to any player in respect of any single claim shall not exceed the total net deposits made by that player in the twelve (12) months preceding the event giving rise to the claim.

Nothing in these Terms shall limit hq117's liability for fraud, gross negligence, or any other liability that cannot be excluded or limited under applicable law.

hq117 reserves the right to amend, modify, update, or replace these Terms & Conditions at any time and at its sole discretion. When material changes are made to these Terms, hq117 will notify registered players by email to the address associated with their account and/or by displaying a prominent notice on the Platform.

Your continued use of the hq117 Platform following the posting of amended Terms constitutes your acceptance of and agreement to those amendments. If you do not agree to the amended Terms, you must cease using the Platform and contact hq117 support to arrange the withdrawal of any remaining balance and closure of your account.

The version date displayed at the top of this page reflects the date of the most recent revision to these Terms. hq117 recommends that you review these Terms periodically to remain informed of your rights and obligations.

These Terms & Conditions shall be governed by and construed in accordance with the laws of the jurisdiction in which hq117 holds its international gaming licence. Any dispute, controversy, or claim arising out of or relating to these Terms or your use of the hq117 Platform shall be subject to the exclusive jurisdiction of the competent courts in that jurisdiction.

hq117 encourages players to contact the support team in the first instance to resolve any dispute informally before initiating formal proceedings. hq117 will endeavour to resolve all player disputes fairly and within a reasonable timeframe.

For complaints that cannot be resolved through direct support contact, hq117 makes available an escalation process through its licensing authority in accordance with the terms of its international gaming licence. Players may request details of this escalation process by contacting hq117 support directly.

If you have any questions about these Terms & Conditions, require clarification on any provision, or wish to raise a complaint, please contact the hq117 support team through any of the following channels:

• Live Chat: Available 24/7 directly on the hq117 Platform — the fastest way to reach a support agent.
• Email: [email protected] — responses within 6 hours during normal operating hours.

When contacting hq117 support regarding these Terms, please include your registered account username or email address so that our team can locate your account and assist you promptly.

hq117 support agents are available in English and are familiar with the specific needs of Pakistani players, including payment-related queries involving JazzCash and EasyPaisa.