hq117 believes that gaming should always be fun, in control, and well within your personal limits. This page outlines the tools, policies, and resources hq117 provides to help Pakistani players enjoy the Platform safely and responsibly.
Our Commitment
At hq117, responsible gaming is not a checkbox — it is a core part of how we operate. Whether you are enjoying PSL cricket betting from Lahore, spinning slots from Karachi, or exploring our live casino tables from Islamabad, hq117 wants your experience to stay enjoyable, affordable, and fully in your control.
Gambling is meant to be a form of entertainment, not a source of financial stress or emotional harm. hq117 takes its obligations under our international gaming licence seriously — and that includes actively supporting players who want to set limits, take breaks, or walk away entirely.
This page explains every responsible gaming tool available to hq117 players, how to use them, and what support is available if gaming stops being fun. We also cover hq117's strict 21+ age policy and how we enforce it across the Platform.
hq117's Promise: Every responsible gaming tool on this page is free to use, takes effect immediately upon request, and can be managed directly from your hq117 account or by contacting our support team at any time.
How We Protect You
Every tool, policy, and practice described below is actively maintained by hq117 to ensure that Pakistani players can always keep their gaming experience balanced and safe.
hq117's self-exclusion tool allows any player to block themselves from the Platform for a defined period — from six months up to a permanent lifetime exclusion. Once activated, self-exclusion takes effect immediately and cannot be reversed during the chosen period.
Set daily, weekly, or monthly PKR limits on your deposits and net losses directly from your hq117 account settings. Limits take effect immediately when reduced. Increasing a limit requires a mandatory cooling-off period to prevent impulsive decisions.
hq117 lets you set a maximum gaming session duration. When your session limit is reached, the Platform automatically logs you out and displays a summary of your session activity — time played, amount wagered, and net result in PKR.
hq117's reality check feature displays a pop-up at regular intervals during your gaming session, showing how long you have been playing and your net position. These reminders help you stay aware of your activity without interrupting your enjoyment unnecessarily.
Not ready for full self-exclusion but need a break? hq117's cool-off tool lets you pause your account for between 24 hours and six weeks. During a cool-off, you cannot deposit, bet, or access gaming features — but your account and balance are safely preserved.
hq117 strictly enforces the 21+ age requirement through mandatory identity verification at registration and through ongoing KYC checks. Any account found to belong to a player under the age of 21 is immediately suspended and referred to our compliance team.
Self-Exclusion
Self-exclusion is hq117's strongest responsible gaming tool. It is designed for players who feel that their gambling has become difficult to control, or who simply want a guaranteed break from the Platform regardless of their impulses in the moment.
When you activate self-exclusion on hq117, your account is immediately blocked. You will not be able to log in, deposit, or place bets for the entire duration of your chosen exclusion period. hq117 will also suppress all marketing communications to your contact details for the duration of the exclusion.
Self-exclusion can be requested directly from your account settings under "Responsible Gaming", or by contacting hq117 support via live chat or email. The exclusion is applied immediately — there is no waiting period or confirmation delay.
Important: Self-exclusion on hq117 is irreversible for the chosen period. Even if you contact hq117 support requesting early reinstatement, your account will remain blocked until the exclusion period has fully expired. This is an intentional safety feature, not a limitation.
A six-month break from the hq117 Platform. Suitable for players who want a substantial cooling-off period while retaining the option to return after reflecting on their gaming habits.
6 MonthsA full year away from hq117. This option is recommended for players who recognise a pattern of problematic gambling and want a longer structured break with clear boundaries.
12 MonthsThree years of complete Platform access block. For players who need a longer-term commitment to abstain from online gaming, this option provides firm, enforceable boundaries.
3 YearsA lifetime exclusion from the hq117 Platform with no option to return. This is a permanent, irreversible decision and is recommended for players with a serious gambling problem who need permanent protection.
PermanentTo request self-exclusion immediately, contact hq117 support via live chat or email at [email protected] with the subject "Self-Exclusion Request". Our team will process your request and confirm account block within minutes.
Know the Signs
For the vast majority of hq117 players, casino games and cricket betting are a fun, social, and affordable hobby. But gambling can become problematic for some people, and it is important to recognise the warning signs early — before they affect your finances, relationships, or mental wellbeing.
If you recognise any of the following signs in yourself or someone you know, hq117 strongly encourages you to use the responsible gaming tools available on the Platform or reach out for support.
Recognising a problem early is a sign of strength, not weakness. hq117's support team is available 24/7 and will handle your situation with complete confidentiality and without judgment.
Continuing to gamble beyond your budget in an attempt to win back money you have already lost — sometimes referred to as "chasing" — is one of the most common and dangerous signs of problematic gambling behaviour.
Using funds set aside for rent, groceries, bills, or other essential expenses in Pakistan to fund your gaming activity is a clear warning sign that gambling has moved outside healthy boundaries.
Feeling the need to conceal your gaming activity from family members in Karachi, Lahore, or elsewhere, or lying about how much time or money you have spent on hq117, suggests gaming may be causing you distress.
If you find it genuinely difficult to stop playing during a session, resist the urge to log in, or feel anxious when away from the Platform for extended periods, this warrants serious attention.
When gambling starts to negatively impact your work performance, family relationships, sleep quality, or mental health, it has exceeded the boundaries of healthy entertainment and professional help should be sought.
Self-Assessment
Answer these questions honestly to get a sense of whether your gaming activity on hq117 remains within healthy limits. There are no right or wrong answers — this is purely for your own reflection.
Do you gamble on hq117 primarily for entertainment, or have you started gambling to make money or escape from stress, anxiety, or personal problems?
Have you ever deposited more PKR into hq117 than you originally planned to in a single session, or felt a strong impulse to keep going after reaching your intended limit?
Have you ever borrowed money — from family, friends, or through credit — specifically to fund gaming activity on hq117 or any other gambling platform?
Has your gaming activity ever caused arguments, tension, or concerns among your family members or close friends in Pakistan?
Do you find yourself thinking about hq117 frequently when you are not playing — planning your next session, calculating potential winnings, or feeling preoccupied with past losses?
Have you ever felt guilty, ashamed, or distressed about the amount of time or money you have spent gambling on hq117 or elsewhere?
If you answered "yes" to two or more of the above questions, hq117 recommends activating responsible gaming controls on your account and considering speaking with a professional counsellor. Contact hq117 support and our team will guide you through the available tools without any pressure or judgment.
Financial Controls
hq117 provides granular financial controls that let you define exactly how much PKR you are comfortable spending. These tools are always free and always effective.
Set a maximum PKR amount that can be deposited into your hq117 account within any single 24-hour period. Once reached, deposits are blocked until the next day regardless of payment method used — whether JazzCash, EasyPaisa, or bank transfer.
A weekly PKR cap covering a rolling 7-day window. This is particularly useful for players who want to budget their entertainment spending on a weekly basis and avoid larger cumulative deposits that might be harder to track day to day.
A monthly PKR ceiling covering a rolling 30-day window. Setting a monthly limit gives you the broadest view of your gaming budget and is the most effective single control for players who want to treat hq117 as a defined entertainment expense each month.
How to set limits: Log in to your hq117 account, navigate to Account Settings, then select Responsible Gaming. From there you can set or adjust any deposit, loss, or session limit. Reducing a limit takes effect immediately. Increasing a limit requires a 24-hour cooling-off period before the new higher limit is applied — this is an intentional safeguard to prevent in-the-moment decisions driven by emotion.
Get Help
If you feel your gambling has become a problem, reaching out is the most important step you can take. hq117 supports every player who needs help — no judgment, no pressure, complete confidentiality.
hq117's live chat team is available 24 hours a day, 7 days a week. If you want to activate any responsible gaming tool, request self-exclusion, or simply talk through your options, our support agents are ready to help immediately — any time of day or night, including during PSL season.
24/7 AvailableFor more detailed or private responsible gaming enquiries, you can contact hq117 by email at [email protected]. Use the subject line "Responsible Gaming" or "Self-Exclusion Request" to ensure your message is routed to the correct specialist team. Responses are provided within 6 hours.
Within 6 Hourshq117 operates under an international gaming licence whose regulatory framework includes mandatory responsible gaming provisions. Players can reference the responsible gaming standards and independent support resources outlined by the relevant international gaming regulatory body under which hq117 is licensed.
Licence-BackedGambling addiction is a recognised condition that affects people across Pakistan and around the world — in Karachi, Lahore, Rawalpindi, Islamabad, and beyond. If gambling has become a serious problem, please reach out to a qualified mental health or addiction counsellor in your area. Your GP or a local hospital can refer you to appropriate support services.
hq117 will immediately activate self-exclusion upon your request and will cooperate fully with any professional support programme you are enrolled in. Contact us at [email protected] — we are here to help, not to retain you as a player at the cost of your wellbeing.
Play Responsibly with hq117
Log in to your hq117 account right now to review your responsible gaming settings, set deposit limits in PKR, or activate a cool-off period. Your controls are just a few clicks away.
21+ only. Please play responsibly. hq117 operates under an international gaming licence. All responsible gaming tools are free and take effect immediately.